Terms of Use.

1. Agreement and authority

By using this website or ordering services, you confirm that you are legally able to enter the agreement and are authorised to act for the vehicle owner or organisation. You are responsible for obtaining any notices, permissions and consents required for installation and tracking, including those involving drivers, employees or other vehicle users.

2. Service scope

AutoTrack may supply tracking equipment, installation, access to a third-party or AutoTrack-branded tracking platform, connectivity-related services and support. Features vary by device, vehicle, network, platform and plan. Website descriptions are general information; your confirmed quote or service agreement identifies what is included.

3. Quotes, prices and payment

Website totals are estimates. We confirm price, availability, taxes if applicable, installation requirements, subscriptions and payment terms before accepting an order. A promo or bulk discount is valid only after server verification and may not be exchanged for cash. Unless agreed otherwise, amounts are shown in United States dollars. Late or unpaid amounts may result in delayed installation or suspended service.

4. Equipment and installation

You must provide accurate vehicle information, safe access to the vehicle, and disclose relevant electrical modifications or faults. Installation dates remain subject to confirmation. Do not move, open, rewire or remove a tracker unless instructed by AutoTrack. Unauthorised work, vehicle defects, water ingress, collision damage, deliberate tampering or incompatible modifications may affect operation and warranty support.

5. Accounts and access

You must keep credentials confidential, use strong unique passwords and remove access when a user is no longer authorised. You are responsible for actions taken through your account unless you have promptly reported suspected compromise. AutoTrack may require identity or authority verification before changing account access or disclosing tracking information.

6. Acceptable and lawful use

You may use the service only for vehicles and purposes you are authorised to monitor. You must not stalk, secretly monitor, harass or endanger anyone; bypass security; interfere with devices or networks; scrape the platform; resell access without permission; submit harmful code; or use data in violation of employment, privacy, traffic or other applicable requirements.

7. Remote immobilisation safety

Remote engine shutdown or immobilisation is available only on compatible, correctly installed systems. It must be requested or used only by an authorised person and only when it is safe and lawful to do so. Never attempt to stop a moving vehicle or create a road, passenger or public-safety risk. Follow AutoTrack instructions and contact emergency services where life or immediate safety is at risk.

8. Accuracy and service availability

GPS and mobile services depend on satellites, GSM networks, power, device condition, installation, terrain, buildings, tunnels, weather, platform providers and other systems outside AutoTrack’s control. Location and status information may be delayed, incomplete or unavailable. Tracking is a management and recovery aid; it does not guarantee prevention of theft, recovery of a vehicle, uninterrupted connectivity or exact positioning at all times.

9. Support and maintenance

Report faults with enough information for diagnosis and make the vehicle available when physical inspection is needed. We may provide remote guidance, platform checks, repair, replacement or reinstallation depending on the cause, warranty and service agreement. Emergency language on the website refers to urgent contact availability and does not replace police, ambulance, fire or roadside emergency services.

10. Warranties

Any equipment or workmanship warranty is described in the confirmed order or service agreement. To the extent permitted by law, implied warranties are limited to those that cannot legally be excluded. Third-party hardware, connectivity and platform services may also be subject to their providers’ terms and remedies.

11. Responsibility and liability

Each party remains responsible for loss caused by its fraud, wilful misconduct or obligations that cannot lawfully be limited. Subject to those exceptions and the applicable service agreement, AutoTrack is not responsible for indirect or consequential loss, lost profit, unauthorised use caused by shared credentials, or loss resulting from network outages, inaccurate customer information, unsafe commands, tampering or use outside the agreed scope. Nothing here removes rights that cannot be excluded under applicable law.

12. Suspension and ending service

We may suspend access to protect security, investigate misuse, comply with law, perform urgent maintenance or respond to non-payment. Cancellation, notice periods, equipment return or removal, outstanding charges and access to historical data are governed by the applicable service agreement. Certain provisions—including payment, privacy, acceptable use and liability—continue where their nature requires it.

13. Changes and governing law

We may update website terms when services or legal requirements change. The date above identifies the current version. Unless a service agreement states otherwise, these terms are governed by the laws of Zimbabwe and disputes are subject to the competent courts of Zimbabwe.

14. Contact