Privacy Policy.

1. Who this policy covers

This policy applies to visitors to autotrack.co.zw, people who contact us, customers, authorised fleet users and individuals whose information is processed while we provide tracking, installation or support services. AutoTrack Zimbabwe is responsible for the information described here unless a separate agreement states otherwise.

2. Information we collect

Depending on how you use our services, we may collect:

• name, email address, phone number and communication history;
• quote, purchase, installation and support details;
• vehicle identifiers, vehicle type, tracker identifiers and installation records;
• account credentials and authorised-user information;
• GPS location, time, speed, trip, ignition, movement and device-status records produced by the installed equipment;
• technical website information such as IP address, session cookies, browser information, security-check results and server logs;
• billing and payment records. Card or payment-account details may be handled directly by the relevant payment provider rather than stored by AutoTrack.

3. How we use information

We use information to answer enquiries, prepare quotes, supply and install equipment, create and support accounts, display tracking information to authorised users, maintain service security, diagnose faults, communicate service changes, keep business and tax records, prevent misuse, and comply with lawful obligations. We do not use movement history for unrelated advertising.

4. Vehicle location and driver information

Vehicle tracking can reveal sensitive movement patterns. The customer is responsible for ensuring that trackers are installed and used lawfully and that drivers, employees and other affected people receive appropriate notice. We disclose tracking records only to authorised account users, approved service providers, the customer, or another party where disclosure is legally required or necessary to protect people, property or the service.

5. When information is shared

We may share only the information needed with hosting, messaging, email, mapping, connectivity, device-platform, installation, security, payment and professional-service providers. We may also disclose information in response to a valid legal process, during a business restructuring, or when reasonably necessary to prevent fraud, protect safety or defend legal rights. We do not sell personal information.

6. Retention

We keep information only for as long as needed for the purpose for which it was collected, the active service, support and dispute requirements, security, and applicable accounting or legal obligations. Tracking-history availability depends on the selected service and platform. When information is no longer required, we delete it, anonymise it, or securely isolate it from normal use.

7. Security

We use access controls, HTTPS, secure session cookies, anti-bot verification, server-side validation, restricted configuration storage and other proportionate safeguards. No internet or electronic-storage system can be guaranteed completely secure. Customers must protect account credentials, restrict authorised users and notify us promptly of suspected unauthorised access.

8. Your choices and requests

You may ask us to provide access to, correct or delete personal information, or to restrict or object to certain processing where applicable. Some information must be retained for contracts, security, disputes or legal requirements. Account administrators control access for users within their fleet account. To make a request, use the contact details below and provide enough information for us to verify and locate the relevant record.

9. Cookies and external services

The website uses an essential session cookie to protect forms. Cloudflare Turnstile receives technical information needed to distinguish legitimate users from automated abuse. Links to WhatsApp, social networks and the fleet platform take you to services with their own privacy practices. We do not use advertising cookies on this website.

10. Children

Our vehicle tracking and installation services are not directed to children. A parent, guardian, employer or vehicle owner should not create an account for a child unless there is a lawful and appropriate reason to do so.

11. Changes to this notice

We may update this policy when our services, providers or obligations change. The date above identifies the current version. Material changes may also be communicated through the service or directly to affected customers.

12. Contact us